The DCL Group: An IT Management Consulting Company 1962 Aston Martin Zagato
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IT Organization Management & Assessment

• IT Organization Assessment

• Outsourcing
Vendor Evaluation

• Project Mgt.

• IT Asset Management

• IT Financial Control

• Business
Continuity Planning




Outsourcing Vendor Evaluation

1938 Triumph Motorcycle Engine Outsourcing one or more technology functions is a critical decision. It may be a cost effective solution - and the right solution for your company - but it is not without its trade-offs: the perceived (or real) loss of control and the dependence on external resources.

Why do you outsource your technology or operations? So the worries reside with someone else?

When you outsource technology or operations to a third party, that vendor becomes your representative to your internal or external customers. You need to be sure that the vendor presents the image that you want to convey. The actions of that vendor on your behalf will reflect directly on your company.

You need to pick the right vendor for your needs. The DCL Group can help you do that by:

  • identifying, documenting and quantifying those needs

  • developing service level metrics by which you can measure the vendor's performance and manage the relationship

  • helping you find the right vendor - one that is both cost effective and meets your needs, and that is both operationally and financially able to support your company

  • helping you negotiate a contract that is in your company's best interest, with service levels and performance criteria - a contract

    • that takes into account your business requirements and risk factors
    • with sufficient detail to provide assurances for performance, reliability, security, confidentiality and reporting
    • that provides the flexibility to allow for changes in your internal technology and operations
    • with adequate coverage for disaster recovery and business continuity should either your company or the vendor experience an outage

  • managing the implementation of the third party arrangement to ensure a smooth transition.

We would welcome the opportunity to discuss your company's outsourcing issues and help you develop a plan of action.

The DCL Group: An IT Management Consulting Company
The DCL Group  •  1545 Crabapple Lane  •  Plainfield, New Jersey 07060  •  (201) 320-2006